What happens, in what order, and when we need you.

The first conversation is free and usually happens on the phone. It lasts about twenty minutes and its only purpose is to establish whether we are the right studio for what you want — if we are not, we will say so and suggest someone who is. If it goes further, we visit the space. That visit is chargeable and includes a full measured survey, which is yours to keep whether or not you appoint us. We will ask for your budget in that first meeting. Not a polite range — the actual number you are prepared to spend. A studio that avoids the question is planning to discover the answer later, on site, at your expense.

We present two space-planning options, not six. Six options means we have not made a decision; two means we have, and we can defend both. The presentation covers the plan, the spatial idea and a material direction, and it happens once, in person, with everyone who has a say in the room. One full round of revision is included in the fee. A second round is chargeable, and we will tell you before you commit to it rather than after. This is the single most common source of dispute on interior projects and being explicit about it in writing removes almost all of it.

This is where a designed project separates from a decorated one. You get a full working drawing set: plans, elevations, sections through every piece of joinery, a lighting layout with switching, electrical setting-out dimensioned from finished surfaces, and a specification a contractor can price without guessing at anything. Samples are signed off physically, in person, under the light they will actually live in — a veneer chosen from a photograph is a veneer chosen twice. Start procurement here rather than later: imported stone and specialist hardware run eight to fourteen weeks in this market, and a programme that discovers that on site loses a month.

Sneha is on your site every week, and the same person is there every week — supervision handed between people is supervision that misses things. You get a written progress report every Friday: what was done, what is next, what is late and why. Variations are priced and approved in writing before the work happens, never after; if a trade proposes a change on site, it stops until you have seen the number. On turnkey contracts, payments are staged against completed and inspected work rather than against calendar dates, which means a slipping programme never quietly becomes your problem to finance.

We walk the space with you and write the snag list together, then work it to zero before we ask you to confirm practical completion — not after. You receive warranty documents and direct supplier contacts for every fitted item, and a written care note for each finish, because an oiled teak counter and a lacquered one want opposite treatment and nobody remembers which is which a year later. The defects liability period runs twelve months from practical completion and covers workmanship and installation on everything we supplied. Most studios describe this stage vaguely. Describing it precisely is the whole point.